Diagnostic
$49Investigation, the primary issue, a recommended solution and implementation quote. Credited toward approved work; refunded if no useful diagnosis is provided.
Home / EMERGENCY WORDPRESS HELPEMERGENCY WORDPRESS HELP
Urgent WordPress problem? Get clear, dependable technical help.
A broken checkout, failed update or missing enquiry needs a focused diagnosis—not more guesswork. Share the symptoms and business impact.
Agreed scope and price before implementation.
Technical diagnosis
Symptoms → cause → tested fix
Identify the failure
Agree a focused repair
Test the original journey
PROBLEMS COVERED
Fix the failure. Protect the next customer journey.
What we can address
- Critical errors and failed updates
- Plugin and theme conflicts
- Elementor and broken mobile layouts
- Forms not sending and email-delivery issues
- WooCommerce checkout failures
- Login problems and unexpected redirects
- Basic malware recovery, after assessment
What needs a separate assessment
- Server outages requiring your hosting provider
- Advanced malware forensics or reinfection across multiple systems
- Custom stacks or third-party services outside WordPress
- Full redesigns, major rebuilds and new functionality
DIAGNOSIS & REPAIR
Know the starting point.
Standard fix
From $99A contained issue with a clear cause and limited dependencies. For obvious problems, a direct fix can skip the diagnostic.
Complex fix
From $199Multiple conflicts, custom code or wider dependencies. Assessment determines the final scope.
After-hours emergency
From $249Subject to availability and explicit acceptance. The surcharge and scope are confirmed before work begins.
Initial response is not a resolution deadline.
Availability and a response window are confirmed before accepting priority work. Published working hours must be confirmed before the two-business-hour response target goes live. This is not a 24/7 service.
HOW IT WORKS
A clear process, from the first message.
Tell me what is happening
Share the domain, symptoms and business impact. Never send passwords through this form.
Receive a diagnosis and scope
Understand the cause, proposed work, fixed price and expected timeline.
Approve the work
Implementation starts after written approval. Changes are tested against the agreed scope.
Keep the website protected
Choose ongoing care or a documented handover with practical next recommendations.
SECURE ACCESS
Access only after we agree the next step.
- First, share the symptoms—no passwords in the public form.
- After review, arrange a temporary, least-privilege account or a secure credential-sharing method.
- Confirm a backup or staging approach before making changes.
- After testing and handover, revoke temporary access.
PRACTICAL ANSWERS
Before we start.
How fast will the website be fixed?
The resolution time depends on the cause, technical access and dependencies. You receive an expected timeline after diagnosis; no instant-resolution promise is made.
What if you cannot complete the agreed fix?
You will not be charged for the implementation if I cannot complete the agreed fix. The diagnostic fee is separately refunded if no useful diagnosis can be provided.
Do you support every host and plugin?
Compatibility and access are assessed first. Work involving a hosting outage, proprietary platform or unsupported custom stack may require the relevant provider.
PRIORITY INTAKE
Tell me what stopped working.
Include when it started and how it affects the business. You’ll approve a written scope before implementation.